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Case Studies:
Public Sector Advisory

Advanced Analytics

Public Sector Advisory

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. Grosvenor was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

Public Sector Advisory

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

digital transformation
Public Sector Advisory

A review into NSW Digital survey plans – the Grosvenor Review

The NSW Department of Customer Service (DCS) engaged Grosvenor to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.

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Service Delivery Improvement

Public Sector Advisory

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Public Sector Advisory

Strengthening stakeholder relationships through monitoring and evaluation

A Commonwealth Department engaged Grosvenor to develop an evaluation framework, including data collection tools, for a nationwide-initiative across a number of industry sectors.

Public Sector Advisory

DFAT | Process Optimisation

The client needed to improve its workflow management, and gain insights into possible management information system solutions. Grosvenor’s team was able to improve workflow management through customer-centric and practical processes as well as enhanced systems.

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Program Evaluation

Public Sector Advisory

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Public Sector Advisory

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. Grosvenor was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

Public Sector Advisory

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

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Strategy & Governance

Public Sector Advisory

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Public Sector Advisory

Improving primary health care through evaluation

Grosvenor was engaged to conduct extensive primary care service capacity mapping and a needs assessment for the five LGAs in Northern Melbourne Medicare Local (NMML).

Public Sector Advisory

New organisational structure facilitates collaboration and improves outcomes

Grosvenor enabled the Executive of the State Enforcement Agency to gain broad support for change, despite the challenging start. Our approach ensured stakeholders continued to remain committed to the change, through effective stakeholder communication and engagement.

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Capability & Culture

Public Sector Advisory

Strengthening stakeholder relationships through monitoring and evaluation

A Commonwealth Department engaged Grosvenor to develop an evaluation framework, including data collection tools, for a nationwide-initiative across a number of industry sectors.

Public Sector Advisory

NCPHN Development of Workforce Profile

The client had a lack of understanding of the region’s workforce in order to establish a workforce strategy. Grosvenor was able to work with the client to weaken longstanding differences and build a diverse, supportive and productive Steering Group. An inclusive and solution-driven approach empowered the Steering Group to actively contribute to the project’s final outcomes.

Public Sector Advisory

Creating a happy high performing team through workload capacity analysis

The Commonwealth Government Agency had trouble understanding the time needed to deliver tasks. For this client, Grosvenor conducted a comprehensive process mapping exercise to develop a detailed understanding of the existing processes and the time required to complete each task.

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