In this case study Grosvenor had to go back to basics and help this iconic Australian business to reengage with internal customers after the first attempt to outsource failed.
With over 100 regional locations to plan for, the centralised property team of this government department needed to understand what the business’s long-term plans were to enable proper planning for their limited capital budgets.
Rather than just refreshing the contract and rolling out the project three times, we engaged broadly and deeply, quickly and efficiently, to see how it could be refined to produce additional benefits.
With over 14 years since going to market for property management services, there was a need to ensure the scope, service specification, KPIs, contract governance and approach to property management services was still appropriate to deliver on organisational and government objectives. Is it time you reviewed your property service delivery model?
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